Our Commitment

At PHS Compliance, we are committed to offering our customers the highest possible standards of service for all electric, fire, gas and power compliance testing.

We will:

• Provide you with clear information about the products and services we offer, including fees and charges.  

• Ensure that if a complaint does arise it is dealt with promptly, openly and fairly.

•  Ascertain your individual requirements before recommencing a service plan.

• Guarantee that throughout the course of contract with PHS Compliance, communication will be a primary focus to ensure that all parties are informed and up to date at all times.

• Always consider any new ways to improve our service and welcome any comments you want to make to help us achieve our aim.

• Establish a firm point of primary contact with our customers. The Contract Manager will have the necessary technical and commercial skills to be able to resolve any contract related issues.

• Look after your requirements before, during and after service.

• Make certain that you are advised when retesting is due.

• Ensure you receive all necessary documentation.